Política de envío

Delivery Times

Orders placed on gohallclean.com are shipped by USPS, UPS, or Amazon FBA.

Orders generally take 0–1 business day to process and dispatch from the warehouse.

Pre-orders are subject to the estimated delivery time displayed on the product page.

Orders are shipped from California or Pennsylvania based on inventory availability and the destination address. This helps us deliver your order as quickly as possible.

Delivery Area

We currently deliver to the contiguous United States.

Note: Delivery is not available to Alaska or Hawaii.

Shipping Times

Ground Shipping: Approximately 3 business days
Expedited Shipping: 2–4 business days

Shipping Fees

Ground Shipping: Free on orders of $30 or more; $4.99 on orders under $30
Expedited Shipping: $14.99

Order Tracking

Once your order has shipped, you will receive a tracking number by email or text message. You can use this number to track your shipment. If you have not received tracking information within 5 business days, please contact us at support@gohallclean.com, and we will respond as soon as possible.

Delivery Address

Please provide a complete and accurate delivery address. Once an order has been processed or shipped, we may be unable to change the shipping address.

To request an address change or order cancellation, email support@gohallclean.com within 8 hours of placing the order.

If a package is returned because the address provided was incorrect or incomplete, we will contact you for the correct address. Additional shipping fees may apply to reshipment.

Back Orders

We ship the entire order when all items are ready. If you do not want available items delayed by a back-ordered item, please place the back-ordered item in a separate order.

Lost or Damaged Packages

If an item is lost or arrives damaged during shipping, please take photos of any damage to the product and package and contact the carrier. We are not responsible for errors made by the postal service or carrier.

If your package has not arrived within 2 weeks of the shipping notification, please contact us. We will review your order, assist you with the carrier, and send a replacement item.