Support
Answers to common questions about shipping, product fit, orders, and cleaning setup.
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Before You Contact Us
For faster support, include your order number, checkout email, product name, and photos if the issue is fit, damage, or missing parts.
Contact SupportWhere does Gohall ship?
Gohall currently ships to the contiguous United States. Delivery is not available to Alaska or Hawaii.
How long does shipping take?
Processing and dispatch usually take 0–1 business day. After dispatch, Ground takes 3–5 business days; Expedited takes 2–3. Ground is free at a cart subtotal of $30 or more after discounts and before taxes; below $30, it costs $4.99. See our shipping policy for delivery areas and other fees.
Will the dryer vent cleaner fit my vacuum?
Gohall vacuum attachments have two assembly methods. Method A uses the complete chain: Gohall hose → Gohall adapter → vacuum adapter → vacuum hose. For Method B, first fit your vacuum’s own crevice tool, then connect the Gohall adapter and hose to it. Do not omit the vacuum adapter in Method A; use only a secure, compatible connection. Fit varies by model, including Dyson and Shark. For fit help, email support@gohallclean.com with the Gohall product/link, your vacuum brand and exact model, and clear photos of the connection parts you have, showing the vacuum adapter for Method A or your own crevice tool fitted in place for Method B.
Where can I find product instructions?
Choose your exact product and version in Product instructions.
How do I contact support?
Email support@gohallclean.com and include your order number if your question is about an existing purchase.