Refund policy

Returns

You may request a return within 30 days of receiving your order. Items must be unused, in the same condition as received, and in their original packaging. Please keep your receipt or proof of purchase.

Regular discounted items are eligible for return under these conditions. Items clearly marked Final Sale are not eligible for return or exchange.

To request a return, email support@gohallclean.com with your order number and the reason for your return. If approved, we will provide the return address and instructions. Please contact us before sending an item back; returns sent without prior approval will not be accepted. The buyer is responsible for ordinary return shipping costs.

Damaged, defective or incorrect items

Inspect your order when it arrives. If an item is damaged, defective or incorrect, contact support@gohallclean.com immediately so we can review the issue and help. We will arrange a replacement for a damaged or defective item at no additional cost.

Refunds

Once we receive and inspect your return, we will notify you whether your refund is approved. Approved refunds are processed to your original payment method within 5–10 business days. Your bank or card provider may need additional time to post the refund. If more than 15 business days have passed since approval, contact support@gohallclean.com.

Exchanges

For an eligible item, request a return first. After the return is accepted, place a separate order for the item you want.

European Union 14-day cooling-off period

If merchandise is shipped into the European Union, you may cancel or return the order within 14 days without giving a reason. Items must be unused, in the same condition as received, with tags and original packaging. A receipt or proof of purchase is required.