Shipping policy
Delivery Times
Orders placed on gohallclean.com are shipped by USPS, UPS, or Amazon FBA.
For both Ground and Expedited shipping, orders generally take 0–1 business day to process and dispatch from the warehouse. The shipping times below begin after dispatch.
Pre-orders are subject to the estimated delivery time displayed on the product page.
Orders ship from California or Pennsylvania, depending on inventory and destination.
Delivery Area
We currently deliver to the contiguous United States.
Note: Delivery is not available to Alaska or Hawaii.
Shipping Times
- Ground Shipping: 3–5 business days
- Expedited Shipping: 2–3 business days
Shipping Fees
- Ground Shipping: Free on orders of $30 or more; $4.99 on orders under $30. The $30 threshold is based on the cart subtotal after discounts and before taxes.
- Expedited Shipping: $14.99
Order Tracking
We will send a tracking number by email or text after dispatch. If you have not received tracking information within 5 business days, email support@gohallclean.com.
Delivery Address
Please provide a complete and accurate delivery address. Once an order has been processed or shipped, we may be unable to change the shipping address.
To request an address change or order cancellation, email support@gohallclean.com within 8 hours of placing the order.
If a package is returned because the address provided was incorrect or incomplete, we will contact you for the correct address. Additional shipping fees may apply to reshipment.
Back Orders
We ship the entire order when all items are ready. If you do not want available items delayed by a back-ordered item, please place the back-ordered item in a separate order.
Lost or Damaged Packages
If an item is lost or arrives damaged during shipping, please take photos of any damage to the product and package and contact the carrier. We are not responsible for errors made by the postal service or carrier.
If your package has not arrived within 2 weeks of the shipping notification, please contact us. We will review your order, assist you with the carrier, and send a replacement item.
Shipping and Order Questions
For questions about shipping or your order, please email our support team at support@gohallclean.com.